Help Centre
HOW TO Guides
Digital Learning User Guide
This printable help document will guide you through every aspect of your Digital Learning website. It features the full range of HOW TO Guides, plus detailed information on both the Digital Learnin...
1. HOW TO: Get Started
Introduction In order to use this website you will need to ensure that certain plugins are installed on your computer. This guide will show you how to find out if you have these plugins alread...
2. HOW TO: Find Lessons
Introduction This guide will show you how to use the eLearning website to search and browse through Lessons. You can then either view these Lessons in your web browser, or download them to use...
3. HOW TO: Create Your Own Lessons
As well as pre-made Lessons, your Music eLearning Website contains thousands of individual resources which can be used to aid teaching in the classroom. In order to use these Resources you wi...
4. HOW TO: Install the Lesson Viewer
Introduction If you have received a DVD or USB drive containing the Lesson Viewer then you do not need to follow these steps. However, you should see pages 4 - 7 of your User Guide for infor...
5. HOW TO: Download Lessons
Introduction The Lesson Viewer allows you view your Lessons without being connected to the internet. You can download the Lesson Viewer for free by clicking here. Once you have the Lesson View...
6. HOW TO: Use SMILE Resources
Click on the orange markers to find out about the various features of our SMILE resources. SMILE resources not only allow you to control the tempo, but also the backing track mix and instrument a...
7. HOW TO: Import a full DVD to your Lesson Viewer
Introduction It is possible to copy an entire DVD of Lessons into your Lesson Viewer using the import function. This is useful if you have Lessons on multiple DVDs and wish to consolidate th...
8. HOW TO: Renew Lessons
Introduction Due to licencing restrictions, lessons that are stored on a DVD are set to expire after one year. If your music service still holds a licence to use the resources you can ea...
9. HOW TO: Use the Pupil Learning Space
Introduction The Pupil Learning Space enables pupils to access a range of lessons and resources to facilitate self-directed learning and to support class or individual teaching. As well...
Teaching Guides
Class Teaching - Primary
"It is important that English schools remain at the vanguard of the use of technology in the teaching of music and that we are open to the use of technology to deliver new ways of engaging with...
Instrumental Teaching
There are a wide range of resources on your Digital Learning website suitable for many aspects of instrumental teaching. Large Group inspira® modules are full-year Wider Opportunities p...
Class Teaching - Secondary
The following are examples of some of the resources available to secondary teachers. Hip Hop Coach Hip Hop Coach is one of the most popular modules among secondary teachers and pupil...
The eLearning Website
inspira
inspira® modules are full-year Wider Opportunities programmes, featuring 36 pre-built lessons in addition to comprehensive lesson plans, notes and assessment documentation. Viewing ins...
Modules
You can view Lessons organised by age group and subject in the same way that they are presented on the Charanga Digital Learning DVDs. These modules contain a variety of Resource types that you...
Explore
On your Digital Learning Website, the term "Lesson" relates to a collection of Resources. The explore section contains an extensive library of individual Resources, from which you can create yo...
Core Curriculum
The Core Curriculum page on your Digital Learning Website contains a wide range of Lessons selected specifically for your Local Music Authority's set curriculum. Lessons are organised into cate...
My Workspace
Introduction Any Lessons that you have created yourself or copied from the Core Curriculum page will be shown in your Workspace. From here you can edit, delete and organise your Lessons, as ...
Community
The forums of this website contain a number of articles and information from to help you get the most from the site. The Community forums are a good way to get in touch with the developers to r...
Pupils
Clicking the Pupils link on the navigation bar at the top of the screen takes you to the Pupil Learning Space. This site has been developed specifically for pupils, and encourages self-...
Student Access
Introduction You can enable Student Access on any Core Curriculum or custom Lesson from the eLearning website. Pupils are then able to create an account and log in to the Pupil Learning Spac...
The Resource Basket
Introduction The Resource Basket is where you store Resources that you want to add to new or existing Lessons. The Resources you add to the basket stay until they're removed or added to a Le...
Resource Types Overview
Introduction The eLearning system has a variety of different resource types, here's a quick overview of each of them from a teaching point-of-view. Click the "Show me" links to be given a list...
FAQ for Teachers
A list of frequently asked questions by teachers and our answers to them
Pupil Learning Space Welcome Letter
To simplify the signup process for your students you can print out this letter and distribute it. The letter contains information on the signup process, plus the Teacher Code that studen...
Can My Computer Run This Website? (Video)
Learn how to tell if your computer is ready to use with this website:
eLearning Website Overview (Video)
This video gives you a quick introduction to the system.
Changing Your Account Details (Video)
Learn how to update your details in your account area.
The Lesson Viewer
Resetting Your Login
Introduction If you are having difficulty logging in to the Lesson Viewer using your login details you may wish to reset the stored login information. In order to verify you offline, the Lesso...
Lesson Viewer User Guide (PDF)
Click the link below to download a printable Lesson Viewer User Guide. You will need Adobe Reader to view PDF documents. Lesson Viewer User Guide Additional Resources HOW TO: Download Less...
Lesson Viewer Download
Current version: 7.091 PC Users: click here. Mac Users: click here. Once you have downloaded the Lesson Viewer, see this guide for information on installing the software. Ad...
Basic and Full Access
Introduction The Lesson Viewer can run in either of two modes: Basic access enables you to: View & Present your lessons Full Access enables the above, in addition to: Download ...
Username and Password Problems
You have two options to retrieve your username and password: Option 1: Fill in your email address and click Send and we will send you an email with your username and a link to change you...
Troubleshooting
What's My Lesson Viewer Version?
This article shows you how to find out which version of the Lesson Viewer you are currently using. This information is helpful if you are encountering problems and need to contact technical...
What's My OS & Browser Version?
This article shows you how to find your Operating System and Internet Browser versions. This information is helpful if you are encountering problems and need to contact technical support. ...
What's My DVD Licence Date?
This article shows you how to find out if the DVDs that you have been given are up-to-date. This information is helpful if you are encountering problems and need to contact technical suppor...
Installing Flash & Shockwave
You can install both Adobe Flash (v10) and Adobe Shockwave (v11) using our installer package. The Shockwave and Flash page on adobe.com can tell you what versions you currently have installed. D...
Firewall Rules
If you run an ISA or other content-filtering firewall, you will need to ensure that in addition to standard web-content types, that you also allow the following file extensions through your firewal...
Renewing Lessons
Resources on DVDs and the website are set to expire either at the end of the school year, or 16 weeks from the download date. Once a resource has expired you will no longer be able to use ...
My Lesson Viewer Can't Renew Lessons
Do you have lessons that are about to expire or have expired that won't update? Some lessons contain incorrect data and can't be updated without a small change to your lesson manager softwar...
"Undefined" Error Message
Introduction You may encounter a problem when viewing resources on some computers whereby attempting to open a lesson results in a dialog box with "undefined" m...
Lesson Viewer is corrupted/won't open
Introduction If your Lesson Viewer install stops working, or you are using an old version and wish to upgrade, you can create a new installation of the Lesson Viewer on your computer and impor...
Resources Stuck on "Loading File please Wait"
Introduction If you are attempting to load a SMILE resource but are getting stuck on "Loading File please Wait" then it is likely that you have a missing or corrupted Soundfont. This file is...
Strings Resources Play Incorrectly
Download and import this lesson into your Lesson Manager to fix strings intonation issues.
Contact Us
If you are still encountering difficulties that aren't covered by any of these help articles, please feel free to email us at: helpdesk@charanga.com Alternatively, get in touch by phone at: ...